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04.Oct.2019 Narendar Rajagopalan - BayReviews, Customer Engagement
Jeff Bezos – the Amazon founder once said in an interview that the secret sauce to Amazon’s success is customer obsession and not competitor obsession. Turns out the best eCommerce strategy would be to focus on customers rather than your competitors. Isn’t that a hard-hitting fact? Most businesses
23.May.2017 Krithika Siddharth - Customer Engagement
Online customer engagement might seem like a Herculean task, but it’s extremely simple when you understand its dynamics. It’s easier when you understand your customers and framing the right conversion funnel to improve the overall conversion rate. Sounds easy enough, right? But many online stores
