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How Divers Supply Became the #1 Scuba Gear Supplier with Email Marketing

Increase in email revenue
$ 55000 /month
Increase in sales through emails
$ 5939 /week
Revenue via abandoned cart emails
$ 71456
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Company

Founded in 1977 and based in Macon, GA, Divers Supply has earned a stellar reputation for its exceptional diving courses and vast selection of top-quality watersports gear.

Headquarter

Macon, GA

eCommerce Platform

Magento 2

Features/Strategies Used

Automation workflow
Popup
Segmentation

Challenges

Divers Supply faced several core challenges:
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Expanding Online Presence: While they had four retail outlets in the USA, Divers Supply aimed to grow their online business to increase sales and establish themselves as the top supplier of scuba diving gear.

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Limited Email Reach: The company had a small email subscriber base, limiting the reach and effectiveness of their real-time emails.

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Abandoned Carts: Divers Supply faced significant issues with abandoned carts, losing potential revenue and needing a solution to recover these lost sales.

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“Building an online store was not easy. We didn’t know much about eCommerce email marketing before TargetBay. They helped us in every step of the way to be successful”

Goals

Divers Supply aimed to:
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Grow their email list

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Automate email campaigns to attract both existing and new customers with special offers

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Recover abandoned carts to improve their return on investment

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Establish themselves as the #1 supplier of scuba diving gear in the USA

Solutions

Divers Supply had not previously used email marketing strategically, despite it being a cost-effective channel to reach a larger audience. BayEngage from TargetBay provided the solutions needed to transform their email marketing efforts.

Growing the Email List: BayEngage deployed ecommerce pop-ups on high-traffic web pages to grow Divers Supply's email list. This list was then used to send email campaigns promoting special offers, new product launches, scuba lessons, and seasonal deals, resulting in an increase in revenue of $55,000 every month.

Advanced Segmentation and Targeting: BayEngage utilized advanced segmentation to track customer purchase behavior. This allowed Divers Supply to send targeted email campaigns and place customers in automation workflows for personalized communication, leading to an increase in weekly sales by $5,939.

Recovering Abandoned Carts: To address the issue of abandoned carts, BayEngage created nine different email templates and implemented them in drip email campaigns. This strategy successfully recovered $71,456 monthly.

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Strategy

Implementing Signups: High-traffic web pages were monitored, and BayEngage signup forms were integrated to expand the email list. This enabled Divers Supply to send personalized email campaigns, keeping subscribers informed and engaged.

Email Automation Flows: BayEngage’s pre-built email templates were effectively utilized to send updates to subscribers and customers about offers, coupons, seasonal promotions, welcome emails, low-stock alerts, post-purchase follow-ups, birthdays, and back-in-stock notifications.

Drip Campaigns: Abandoned cart emails were sent to remind customers to complete their shopping, along with coupons to encourage conversions.

Results

Through strategic email marketing with BayEngage, Divers Supply achieved:
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Revenue Growth: An increase in revenue of $55,000 every month from email campaigns.

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Increased Sales: Weekly sales grew by $5,939 through targeted email campaigns.

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Recovered Revenue: Successful recovery of $71,456 monthly from abandoned cart emails.

Conclusion

Divers Supply successfully expanded their online presence and became the #1 scuba gear supplier in the USA by leveraging BayEngage’s strategic email marketing solutions.

The combination of growing their email list, utilizing advanced segmentation, and implementing effective drip campaigns allowed them to achieve significant revenue growth and customer engagement.

Moving forward, Divers Supply plans to further enhance their online presence by utilizing the BayReviews tool to gather and display customer reviews, solidifying their reputation as a leading provider of scuba diving gear.