Common questions and support documentation
Note: To build good customer relationship, it’s advisable to reach out to customers who give positive as well as negative feedback.
Replying to positive feedback with a ‘thank you note’ and responding to negative feedback with explanation and resolution to their problem show your other potential customers that you care about them and take responsibility for your product and service. This makes negative feedback an asset for your business.
Senior Ecommerce Strategist
9 Years of Experience Working with Multiple Brands
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Download our checklist highlights to optimize your holiday campaigns for maximum conversion.