Note: To build good customer relationship, it’s advisable to reach out to customers who give positive as well as negative feedback.
Replying to positive feedback with a ‘thank you note’ and responding to negative feedback with explanation and resolution to their problem show your other potential customers that you care about them and take responsibility for your product and service. This makes negative feedback an asset for your business.
7000 Central Parkway, Suite 220, Atlanta, GA 30328
(404) 903-5146 | firstname.lastname@example.org