Order Comment
Build Positive User Generated Content
Order comment is a strategic pop-up feature which is designed to target customers at the right time. The eCommerce customer journey is fragile and you can’t afford to divert their attention until they complete the transaction. Once a customer places their order, they are happy and contented. When you request them to review their shopping experience, they are more than willing to give a positive review.
It’s one of our best review collection features. With Order Commerce, as soon as the customer completes a particular transaction, we can trigger a pop up requesting them to review and rate their current purchase. Since pop ups are known to get customer attention, the response rate is 48% higher when compared to review request emails.
Customers are busy and when targeted with emails later on, they are not very responsive. But with order comment, the pop up is displayed to all customers soon after they complete the checkout process. Since the customer is not in a hurry to get anywhere, they are more than ready to engage with the pop up and give their reviews and rating. This helps in drastically increasing the review count in your eCommerce website.
The customer wouldn’t have bought a the product if he wasn’t happy about it. So, when reached out at the right time, they are happy to give you positive reviews for their recent purchase. Taking advantage of the TargetBay order comment feature is the best way to not only improve the review count, but to showcase your happy customers.
Grab Customers Attention To Get More Reviews
An eCommerce customer journey is crucial till they complete the checkout process. That is why we have configured the order comment pop-up right after they checkout. On the bright side, customers are happy and excited about their purchase and are willing to positive reviews about their shopping experience.
Customers engage better with order comment pop ups because they have just bought the product.
Customers are not in a hurry and are more than ready to write a review about their recent transaction
The customer wouldn’t have bought the product if they were not happy about it, so get only positive reviews.
Get customers to interact by reaching out at the right time with the perfect pop up to build user generated content.
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