Setup Review Request Email | TargetBay Support

TargetBay Support

Common questions and support documentation

How to Setup Review Request Email, i.e., Mail After Shipment?

You can setup Review request email, i.e., mail after shipment —

  1. Log into TargetBay’s dashboard by entering the right credentials.
  2. Now click ‘Reviews & QA’ on the left-side menu. Select ‘Tools’.
    Setup Review Request Email
  3. Click ‘Mail After Shipment’.
    Mail After Shipment
  4. By default, a template will be displayed.
    Mail After Shipment
  5. On the left, there are three tabs, General, Personalized and Custom. Click ‘Personalized’, drag and drop the review style into the template.
    Reviews & QA
  6. After finalizing the template, click on the ‘+’ symbol on top right corner.
    Request Email
  7. Customize From Name, From email, Reply to and Subject.
    After Shipment
  8. Under ‘Bulk purchase settings’,
    • Maximum number of emails is the total number of emails to be sent for a bulk purchase.
    • Mail interval defines the time interval between emails.
    • Product reviewed has two options, ‘least reviewed product’ and ‘most expensive product’. It is recommended to choose ‘least reviewed product.’

    Review Request

  9. For Email settings, we recommend ‘Shipment’ instead of Order complete and set 2 or 3 days after shipment.
  10. Select user type and for the Follow up settings, choose ‘Follow up 1: ON’ and specify ’10’ days.
    Follow Up Settings
  11. Once you have completed all the settings, click ‘Save’ and choose ‘Enable’ ON.
    Setup Review Request
  12. To encourage customers to provide reviews, use ‘Review coupons’ here.
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